Patient and Liaison Services (PALS)

As part of the nationalchanges that are happening to the NHS and the closedown of primary care trusts,the current arrangements for the patient advice and liaison service (PALS) willchange.  From 2 April 2013, PALS will be delivered by NHS West and SouthYorkshire and Bassetlaw Commissioning Support Unit (CSU) which is providing theservice on behalf of the ten Clinical Commissioning Groups (CCGs) across WestYorkshire.

The service will be openfrom 8.30am to 4.30pm Monday to Friday and will be based at Douglas Mill,Bradford.  The service can be contacted on 0800 0525 270 or by email at: .

In addition NHS England issetting up a customer contact centre.  They will be dealing with callsfrom patients and the public about issues relating to primary care, for examplecalls about GP practices or registering with a dentist.  For moreinformation, you can:

·         visit

·         Telephone – 0300 311 22 33

·         E-Mail –

For concerns or complaints about Calderdale and Huddersfield NHS Foundation Trust

If you have concerns or wish to complain about your treatment or treatment of a relative then in the first instance please raise your concerns with a member of staff in the hospital who is providing care to the patient. This might be a nurse or midwife, doctor or health worker. They should be able to resolve this directly with you or find someone to help you.

The Matron for a ward or department is also available for you to express any concerns to and there is always a Duty matron available out of hours. Matrons can be contacted via the main switch board number at either hospital site.  

Calderdale Royal Hospital          01422 357171

Huddersfield Royal Infirmary      01484 342000

Raising your concerns or complaints

If you feel you need help with raising your concerns or complaints and wish to speak to someone please contact:

Patient Advice and Complaints Service

Monday-Friday 9am-5pm

Outside of these hours you can leave a telephone or email message for the team to respond to the next working day. 

Our contact details are:


0800 013 0018

Please provide your name, address, telephone number and date of birth.  If you are not the patient please also provide their details and state whether you are a relative, carer or friend of the patient. Consent will be requested from the patient or next of kin before sharing information.


Write to us: 
Patient Advice & Complaints Service, 
Calderdale & Huddersfield NHS Foundation Trust,
Acre Street,


07766 905817 (Please note this is a text number only)


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